Risk Management in Healthcare – why a joined-up approach is needed

The main interests for healthcare organizations, public or private, are focused around improving the quality of patient care, the experience of patients and their families, meeting the needs of a plethora of reporting obligations, reducing costs and improving efficiency. In the light of the Francis report and the Mid Staffordshire enquiry plus countless private healthcare scandals, healthcare organizations are concerned with bolstering the much-scrutinized reputation of themselves and the industry in general. All of these challenges are intrinsically linked and therefore, whether a large, multi-service NHS Trust or a provider of specialist healthcare, the way these challenges are handled needs to be linked too. Rivo helps its customers perform better, by providing them with a secure, robust, centralized and intuitive cloud-based software platform to capture incidents, perform audits, identify and assess operational risks including safety and security throughout their operations, regardless of size and complexity. Resultant notifications, actions and escalations can be deployed automatically and mitigation measures can be determined by factors such as severity, type and location. Rivo Analytics provides the much-needed visibility in order for senior managers to measure their performance against targets and to fulfil the wide range of reporting needs, both internally and externally. In the healthcare sector, Rivo works with a range of Public & Private specialists plus some housing associations and local councils who have all adopted responsibilities to support and safeguard vulnerable people by improving Patient Care, Reporting, Efficiency Improvements and a Protected Reputation. Furthermore Rivo enables their clients;

• To improve the quality of patient care/patient experience through the removal of burdensome admin, allowing much-needed resource to be dedicated to the core function of care delivery.
• To meet the needs of a plethora of frequently change reporting obligations; whether the KPIs are internal or external from bodies such as the CQC, they have access to the data they need and the analytics platform to give them the top to bottom insight
• Reducing costs by increasing efficiency through better deployment of resource and faster mitigation of incidents and prevention of potential risks before they become incidents
• Protection of their closely-scrutinized reputations by having access to the data they need, enabling transparency and more importantly, proof of their performance improvements and mitigation measures.