4 Ways Physicians can Keep Patients Happy with Quality Health Care

The medical practice has undergone major changes and has evolved over the centuries with various developments such as third party payers, establishment of corporate hospitals, higher litigations for unsatisfying results etc. These have turned out to be a challenge for the health care industry. Constant updates are making a shift from the traditional concept of medicine toward a service industry.
Rather than a characteristic of a practice, patient satisfaction is more of an attitude. This means that patient comes first, always. Quality is such that it must always be moving forward and every physician must try and offer better quality of care that would exceed a patients’ expectation. A satisfied patient can build a practice, taking it to great heights. 
Here are 4 ways in which physicians can strive to keep patients happier.

1. Easy access to care-

Being able to easily access care when needed is an indication of a high quality health system. Physicians in integrated, multi-specialty practices have advantages in ensuring patients receive all the care they need. Thanks to comprehensive electronic health records, this is now possible; however in the present health care system almost 15% of the population remains uninsured, leaving health care beyond the reach of many Americans. 

2.    Follow-up-

This greatly affects the patient’s comfort and confidence level. Following testing or lab work, or presented with significant symptoms, a follow up call with patient will make them feel secure about your practice. Your staff too can help with these calls. It is vital that you take time to communicate with your patients. 

3.    The small talk-

Always ensure you take time to chat with every patient. Make the patient comfortable with a general conversation, anything other than the information in the records. The talk will make your patient at ease and will surely appreciate the friendly approach. 

4.    Have an active website-

Most patients appreciate being able to access their health records digitally, with confidentiality being the primary clause. Maintaining a practice website may help in decreasing the amount of phone calls that the staff will have to answer, assuring patients about the high quality of care they are receiving. This platform will help patients get a quick look into their records at any time and place. This will speak of the quality of service offered by the practice. 

Thus patients appreciate and deserve to be offered quality care which is not only confined to medical care. With so much of advance in technology, physicians can now enhance their outlook toward patient satisfaction.