Cell C Mobile App Launch (Andriod)

Cell C is proud to announce the launch of the Cell C Mobile App on 18 December 2015. The Mobile App enables customers with a self-service application to access their account balances, view details such as upgrade date and nearest Cell C store, view Cell C coverage maps and details on all products and services at the convenience of their handset. Thewidget, located on the home screen of the handset, will display a summary of airtime / minutes / data / SMS balances. To ensure the latest balances are displayed; the customer must refresh the App.                                                                                                                                                                                                                       The Mobile App service is offered for the convenience of Postpaid, Prepaid and Top Up customers. However, the Mobile App is initially only available for customers on Android devices. Customers will be able to access the App via the Google Play Store (search for the Cell C Mobile App). *Access to the new Cell C App is password protected; you have to sign in using your mobile number The following services will be available on the Cell C Mobile App:Widget (this will appear on your home screen) User Profile Check Balances Next Upgrade Date Store Locator FAQ’s Send free on-net SMS (limited to 5 a day) Send Please Call Me’s (limited to 5 a day) Recharge history (Prepaid) Amount due (Postpaid and Top Up) Send invoice to registered email address What does it cost to use the App? Downloading the App from the Play Store will incur normal data charges There is no cost for using the App. In-App usage will be zero rated Any external links will be billed at the customer’s standard tariff plan rates What will customers be able to do on their profile? Customers will be able to view basic details such as name, address and email. View their balances Check their usage by service View the Cell C store locator Request for their invoices to be sent to their email. Will the App still work if a different SIM is inserted? You can only view details of the linked mobile number. The balances of the linked mobile number are automatically populated upon successfully signing on, and are updated on the widget. If you sign in with a mobile number that is different from the previous sign in or you sign in for the first time, you will be asked to update the widget with the details of the new mobile number. If the new linked mobile number is blocked or not registered on the portal or Mobile App, the details will not be populated. You will receive a One Time Pin when you register for access to the application. You will also receive an SMS confirmation every time you log in to the App. How will the Widget work? A Widget, located on the phone home screen, will be linked to the app. The Widget will provide quick balance information. A date and time stamp will indicate when the balances were last updated. You can refresh balances by tapping the Refresh button. The Mobile App will offer customers the option to view their most recent statements and the option to purchase airtime or bundles in a future feature update. The Mobile App will improve efficiencies through self-service and offers customers convenience and a high quality service. Customers will be prompted to update to the latest version of the software when updates are made to enhance the features of the application. Where any support is required on the application, Customer Care can be contacted on 140 or 084 140 (if not a Cell C number). Thank you for your continued support and loyalty